
Many of you are curious to know more about this mysterious job I've gotten. So, a few words about that.
To put my role in proper perspective, you have to know a little about mining history. Way back when technology was not what it is today and coal mines did not have decent ventilation, coal miners would take a canary down into the mine with them. Canaries can detect minute amounts of methane and carbon monoxide, both of which are deadly in large enough concentrations. As long as the canary kept singing, everyone knew the air in the mine was safe to breathe. If the canary stopped singing or, worse, keeled over dead, immediate evacuation of the mine was called for.
I am, more or less, a canary in a coal mine. Figuratively speaking.
I have been hired by an information technology firm here in town as a business analyst even though I know absolutely nothing about business processes or information technology. As luck would have it, the particular project I've been hired to work on requires an outside and very basic user perspective because we are designing a customer service website and the powers that be have deemed it necessary and useful to the success of the project to have someone working on it who can ask the obvious dumb questions and make all of the
Fachidioten (a.k.a. subject matter experts) design with the users (who know nothing about code writing, web design or anything about the way our client works) in mind.
Hence: My position as coal mine canary. Or flesh-and-blood litmus test. If I can use and understand each screen on the website, then odds are, the various end users out there will be able to, as well.
I will be contributing, which at this point isn't a whole hell of a lot, but I can definitely give them feedback about ease of use and cosmetic issues, i.e., is this screen set up in an attractive and user-friendly manner? Believe it or not, that matters. At least it does for me, and I'll bet it does for lots of others, too.
The other thing I bring to the table is language skills. The majority of employees at this firm are non-native speakers of English, so much of what is written is grammatically and idiomatically incorrect, and I've already been given the green light to go in and correct any usage/language errors I come across. This, at least, is something I know a lot about. This I can do.
I will say this for working for an IT firm: I had employee I.D. within the first thirty minutes and it worked the first time (unlike other places I've worked), email was practically instantaneous, and anything else I need access to is done very quickly. There is no waiting for the surly IT guy to get around to processing me in the system and granting me access to whatever it is I need access to. My boss shoots an email to whoever needs to grant me access to any given area or set of files, copies me on it, and before I can read it, voilà! Another email pops up letting me know that access has been granted. I have a brand new computer with a 22" monitor, too, which I have to say is a first. Definitely can't complain about any of that.
However, my head is about to explode from the volume and types of information I am having to process just to be able to understand the most basic exchange between my co-workers. This is the most stupid and clueless I have ever felt.
I have nowhere to park, and though they were happy to pay for my parking on the first day, no one told me I would have to pay for my parking until they can find a permanent spot for me. I know next to nothing about the parking situation downtown where the company is. When I mentioned that I was still parking where I had parked on the first day, but that at $8.60/day, I was going to go bankrupt soon, the person I mentioned this to said 'There are a couple of lots that cost only $3/day and they aren't that far to walk. You should park there.' As if I'm too lazy to walk! That chapped my hide. Considering how security conscious this firm is and how picky they are about all kinds of things, I assumed they wanted me to continue parking where they told me to park the first day. No one said anything different. So, for a firm that deals with information and its dissemination, they do a piss-poor job of actually communicating useful information to new hires. It's all 'well, duh - don't you know that?' Uh, no, I don't. The orb of confusion is doing too good a job.
Then there is my so-called desk. My desk is, unfortunately, in a hallway, but at least it's a quiet corner of the hallway even if it's a little on the chilly side, but at the moment, they just don't have office space for me. That may change down the road, but for now, I'm the ugly step-child as far as office accommodations go. I don't even have a phone. Or a real desk. It's a table. Thankfully, someone scrounged up a file cabinet for me so I at least have a place to put my purse and a handful of office supplies.
Starting the week before Christmas has been trying in its own way on top of the usual new job aches and pains because Secret Santas had already been assigned, the holiday party was already planned and money was being collected for it. I was a little annoyed about the fact that I was expected to contribute money to the party even though I just got hired on, and I'm probably going to be expected to chip in on the gifts the team have bought for our project manager, even though I had nothing to do with their selection and just started working there this week. But on the bright side, I get both Christmas Eve and Christmas Day off as paid holidays. The downside is I actually have to go back on Monday.
It ain't easy being a coal mine canary. I'm feeling lightheaded already.